Privacy Policy

Docupace Group International, Ltd. ("Hubly"/"we"/"us"/"our") provides the website www.myhubly.com (the "Website") available together with certain services that may be accessed through the Website ("Services") and any mobile application that we may make available from time to time ("App"). As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it
  • How we use that information and when we disclose it
  • How to access and update your personal information

Your privacy matters to us so please take the time to familiarize yourself with our policies, and if you have any questions please contact us at support@myhubly.com

This Privacy Policy is provided in a layered format so you can click through to the specific areas set out below.

1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how Hubly collects and processes your personal information through your use of the App, Website, and the Services, including any information you may provide when you use our Services, when you search our App or Website, when you subscribe to our email alerts, when you contact our customer service, when you participate in surveys, public forums, chats, or when you respond to one of our requests for suggestions and other content.

Please note that neither the Website nor the Service is intended for children under 16 years of age. No one under age 16 may provide any information to or on this Website or through our Services. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or on or through any of its features, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This Privacy Policy supplements the other notices and is not intended to override them.

Contact Details

Our full details are:

Docupace Group International, Ltd.

Email address: support@myhubly.com

Postal address: 101 Crawfords Corner Road, Suite 1324 Holmdel, New Jersey 07733

Telephone number: (310) 445-7722

Changes to the Privacy Policy and your duty to inform us of changes

This version was last updated on April 1, 2025.

We reserve the right to change the terms of this Privacy Policy at any time. When we do, we will post the revised Privacy Policy to our Website and the last revision date of revision will be updated so that you will always be able to understand what information we collect, how we use your information, and under what circumstances we may share your information with others. We may also email you those revisions if we solely have your contact details through information that you submitted through the App.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

Third-party Links

The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

2. THE INFORMATION WE COLLECT

Personal data, or personal information, means any information relating to an identifiable person who can be directly or indirectly identified. It does not include data which cannot be related to an identifiable person (anonymous data).

We may collect, use, store and transfer different kinds of personal information about users of our Website, Services and App, which we have grouped together follows:

  • Identity Data includes first name, last name, address and number or similar identifier.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes payment card details.
  • Technical Data includes internet protocol (IP) address, your mobile device’s unique ID number, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.
  • Usage Data includes information about how you use our Website, app(s) and Services, such as the buttons, controls, products and ads you click on, pages of our application or Website that you visit, the time spent on those pages, your search queries, the dates and times of your visits, but also about the webpage you were visiting before you came to our Website and the webpage, app(s) you go to next.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

If you fail to provide personal information

Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the Services or any other contract we have or are trying to enter into with you.

3. HOW IS PERSONAL INFORMATION COLLECTED

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • submit a query through the App;
    • enable any integration between our Services and any other third party services;
    • sign up for a demo of our services;
    • create an account and profile with us;
    • purchase one of our services;
    • subscribe to our email alerts;
    • complete one of our online forms to receive our reports and case studies;
    • download or otherwise access one of our e-books, magazines, videos;
    • contact our customer service;
    • request marketing to be sent to you; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our Website, Services and/or App, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
4. HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • We will provide your Contact Data and Identity Data to the applicable management company.
  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

By using our Services you are consenting to our use of your personal data in the manner set out in this policy.

Cookies

When you interact with the Website we strive to make that experience easy and meaningful. When you come to our Website, our web server sends a cookie to your computer. Cookies are files that web browsers place on a computer's hard drive and are used to tell us whether customers and visitors have visited the Website previously.

HUBLY uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows HUBLY to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you've logged in and are required in order to use the HUBLY application. HUBLY uses persistent cookies that only HUBLY can read and use, to identify the fact that you are a HUBLY customer or prior HUBLY Website visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies. Users who disable their web browsers ability to accept cookies will be able to browse our Website but will not be able to successfully use our Services.

HUBLY uses third-party advertising and marketing platforms, including Google Ads, LinkedIn Ads, Meta (Facebook and Instagram), and other similar platforms.

Change of purpose

We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

5. DISCLOSURES OF YOUR PERSONAL INFORMATION

We may share your personal information with other parties for the purpose of providing the Services to you or as otherwise set out below:

  • Service Providers who provide hosting, network, system administration, and other services that assist us in providing the Website, the App (if any) and the Services.
  • We use third-party service providers and platforms for customer engagement, customer chat, product feedback, and customer support ticketing.
  • Analytics, advertising and marketing service providers.
  • Social networking sites.
  • Professional advisers including lawyers, bankers, auditors and insurers based in Canada and the United States.
  • Regulators and other government authorities who require reporting of processing activities.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
6. DATA SECURITY

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

7. DATA RETENTION

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. DATA LOCALITY

The data that we collect from you may be transferred to, and stored in, Canada and the United States of America.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal information. You may have the right to:

  • Request access to your personal information.
  • Request correction of the personal information that we hold about you.
  • Request erasure of your personal information.
  • Object to processing of your personal information.
  • Request restriction of processing of your personal information.
  • Request the transfer of your personal information to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal information.

California Privacy Rights

This section applies to California residents and supplements the other information contained in this Privacy Policy.

Sale or Sharing of Personal Information

Hubly does not sell personal information for monetary compensation. However, we may share personal information with advertising partners for cross-context behavioral advertising.

Sensitive Personal Information

To the extent we collect sensitive personal information, we use and disclose it only as reasonably necessary to provide our Services, comply with legal obligations, or as otherwise permitted by law.

How to Exercise Your Rights

California residents may submit requests to exercise their rights by emailing support@myhubly.com.